At a glance
Real-time live-chat and customer service platform (by Text S.A.) for websites, with omnichannel messaging, an AI Copilot and reporting, priced per agent. Integrates with Shopify, BigCommerce and WooCommerce.
Who it fits
Best forSMBs to mid-market e-commerce/support teams wanting reliable real-time chat.
Skip ifVery small/free-only budgets (no free plan); teams wanting full helpdesk ticketing.
Pros & cons
- Easy to use
- Reliable
- Fast setup with minimal training
- No free plan
- Per-agent cost adds up
- Enterprise pricing ($149) seen as steep
Pricing
Starting price
$19/mo
- up to
- $79/mo
- Model
- tiered
Pricing source: www.livechat.com/pricing
Features
Real-time live chat
- plan
- All plans
Copilot AI
AI- plan
- All plans
Canned / saved responses
- plan
- All plans
Agent groups
- plan
- Team and above
Advanced reporting
- plan
- Business and above
Skill-based routing
- plan
- Business and above
Omnichannel (WhatsApp/SMS/Apple/Instagram)
- plan
- Add-on
Shopify integration
Works via API (Shopify/BigCommerce/WooCommerce). Pure live-chat alternative to Tidio/Gorgias chat — reliable and simple, but no free plan and helpdesk ticketing is a separate product.
Integrations
External platforms
- Shopify
- Messenger
- Apple Messages
- SMS
- Slack
- Salesforce
Catalog integrations
Rating breakdown
Ease of use
9.0/10
[I] inferred
Features
8.0/10
[I] inferred
Value
7.0/10
[I] inferred
Support
8.0/10
[I] inferred
External ratings
G2
4.5/5
785 reviews
What operators say
“Easy to integrate and very easy to set up.”
G2 · 2026
“Enterprise pricing... just too pricey [$149/mo].”
TrustRadius · 2026
Our verdict
LiveChat is the reliable, no-drama live-chat pick — fast to set up, easy for agents, and steady under load, with an AI Copilot on every plan. Per-agent pricing runs $19 (Starter) / $49 (Team) / $79 (Business) annual, Enterprise custom (verified 2026-06-05), with visitor-tracking caps of 100/400/1,000 by tier. The limits are worth knowing: there's no free plan (only a 14-day trial), per-agent cost adds up for bigger teams, marketplace channels like WhatsApp and SMS sit on higher tiers or add-ons, and the chatbot is a separate paid product (~$52/mo). LiveChat is live chat — full helpdesk ticketing is its sibling HelpDesk product, sold separately. Pick LiveChat if you want dependable real-time chat with minimal setup and don't need ticketing in the same tool. Skip it if you want a free tier or an all-in-one — Tidio bundles live chat + chatbot with a free plan that's a softer on-ramp, and Gorgias is the better pick when chat needs to sit inside a Shopify-native helpdesk with order actions.