Comparison
Gorgias vs Tidio
Gorgias Auto-Agent or Tidio Lyro? Both AI agents tested on real ticket queues. The verdict on cost-per-deflection and Shopify integration.
Gorgias
Helpdesk built for Shopify — turn support tickets into revenue.
Affiliate link. Pricing and terms are set by the vendor. details
At a glance
Gorgias and Tidio both target Shopify operators, but the trade-offs split cleanly. Tidio is the cheaper entry point. Gorgias earns the higher operator rating on Botapolis. Gorgias ships with more named integrations out of the box. Section breakdown below.
Quick stats
Starting price
Gorgias
$10/mo
Tidio
$0/mo
Rating
Gorgias
8.4/10
Tidio
8.2/10
Integrations
Gorgias
6
Tidio
5
Pricing
Gorgias
$10/mo
- up to
- $900/mo
- Model
- subscription
Starter $10/mo (50 tickets). Pro scales by ticket volume; Auto-Agent deflections not counted as tickets.
Tidio
$0/mo
- up to
- $499/mo
- Model
- freemium
Free tier (50 conversations/mo). Lyro AI priced per resolution. Growth plan $29+/mo.
Tidio starts at $0/mo vs Gorgias's $10/mo. At the top tier Gorgias climbs to $900/mo. Pricing models differ: Gorgias is subscription, Tidio is freemium.
Features
Gorgias
- Shopify order sidebar — Full order context on every ticket
- Auto-Agent — AI deflects returns, WISMO, cancel requests
- Revenue tracking — Coupon attribution from support interactions
- Macros + rules — Template responses with order data variables
- Live chat + social DMs — IG, FB, TikTok in one inbox
Tidio
- Lyro AI agent — Conversational AI from your knowledge base
- Live chat — Real-time widget with mobile app
- Shopify order lookup — Agent sees order status inline
- Email + Messenger — Unified inbox across channels
- Flows (chatbot builder) — Rule-based pre-chat qualification
Shopify integration
Gorgias
Deep Shopify integration (including Shopify Plus).
Tidio
Standard Shopify integration via the official app.
Integrations
Only Gorgias
- Attentive
- Postscript
- Recharge
- Shopify Plus
Both
- Klaviyo
- Shopify
Only Tidio
- Squarespace
- Wix
- Woocommerce
Customer support
Gorgias: not the right pick when b2b or non-ecom companies — zendesk/intercom fit better.. Tidio: not the right pick when high-volume support operations where gorgias' order context saves agent hours..
Pros & cons
Gorgias
Pros
- Shopify context eliminates copy-paste between tabs
- Auto-Agent ROI measurable within 30 days
- Revenue-from-support tracking actually changes team incentives
Cons
- Ticket-based pricing punishes viral moments
- Non-Shopify channel support is thin
- Reporting dashboard needs work for multi-store
Tidio
Pros
- Lyro AI deflection rate competitive with tools 3x the price
- Setup in under an hour — no implementation project needed
- Free tier genuinely useful for validation
Cons
- Shopify integration shallower than Gorgias
- Lyro knowledge base needs manual maintenance
- Reporting less detailed than Gorgias or Zendesk
Our verdict
High-volume support (200+ tickets/mo): Gorgias. Small stores doing simple Q&A under 50 tickets/mo: Tidio with Lyro is enough.
Gorgias
Helpdesk built for Shopify — turn support tickets into revenue.
Tidio
Live chat + Lyro AI agent — support automation for smaller Shopify stores.
