Comparison
Gorgias vs Help Scout
Gorgias vs Help Scout for Shopify support: a commerce-native helpdesk with order actions vs a clean email-first shared inbox — pricing and fit.
Gorgias
"The Conversational AI platform for Ecommerce" — the #1 Helpdesk + AI Agent built to drive sales.
Help Scout
Customer support platform built around a shared inbox.
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On this page
At a glance
Gorgias and Help Scout are both well-liked helpdesks, but they optimise for different teams. Gorgias is commerce-native — order, refund and subscription actions live inside the ticket. Help Scout is a clean, email-first shared inbox with a strong knowledge base. The split is Shopify-order-centric vs general email support.
Quick stats
Starting price
Gorgias
$10/mo
Help Scout
$25/mo
Rating
Gorgias
8.6/10
Help Scout
8/10
Integrations
Gorgias
15
Help Scout
6
Pricing
Gorgias
$10/mo
- up to
- —
- Model
- tiered
Tiers: Starter $10/mo (50 tickets, 3 seats); Basic $50-60/mo (300 tickets); Pro $300-360/mo (2,000 tickets); Advanced $750-900/mo (5,000 tickets); Enterprise custom Pricing gotchas: AI Agent double-billed — each resolution costs $0.90-1.00 AND counts as a helpdesk ticket; overage $0.36-0.40 per extra ticket above plan. Free plan: No—7-day trial only Verified 2026-05-30
Help Scout
$25/mo
- up to
- $75/mo
- Model
- freemium
Tiers (verified 2026-06-05 at helpscout.com/pricing, per user/mo): Free $0 (5 users, 1 inbox, 1 Docs, 100 contacts/mo); Standard $25; Plus $45 (popular); Pro $75. Enterprise custom. Pricing gotchas: AI Answers billed $0.75/resolution (3 months free on signup, then variable at scale); extra inboxes $10/mo, extra Docs sites $20/mo; reporting + Salesforce/Jira/HubSpot integrations are Plus-only; Pro requires a 10-user minimum. Free plan: Yes — Free: 5 users, 1 inbox, 1 Docs, 100 contacts/mo; 15-day trial on Standard/Plus. Verified 2026-06-05 (Standard $25, Plus $45, Pro $75 confirmed).
Gorgias starts at $10/mo vs Help Scout's $25/mo. At the top tier Help Scout climbs to $75/mo. Pricing models differ: Gorgias is tiered, Help Scout is freemium.
Features
Gorgias
- AI Agent (autonomous resolution) — Fully resolves customer email/chat/SMS conversations end-to-end on Shopify
- Shopping Assistant (pre-purchase AI) — AI chats with shoppers, recommends products, applies discounts, edits orders
- Ticket-Based (not seat-based) Pricing — Unlimited agent seats on all paid plans; billed by ticket volume
- Revenue Statistics — Attributes support conversations to revenue and tracks support's revenue impact
- Flows (no-code automation) — Visual flow builder for automating common customer requests
- Voice Channel — Inbound and outbound voice support inside the helpdesk
Help Scout
- Shared inbox
- Docs knowledge base
- Beacon widget / live chat
- Workflows / automation
- AI Answers (autonomous resolution)
- AI Drafts (reply generation)
Shopify integration
Gorgias
Deep native Shopify integration; Shopify App Store; Built-for-Shopify; per Gorgias, the only certified customer service platform for Shopify Plus merchants; one-click install; orders/customers/store data live inside Gorgias natively; OpenAI partnership for the AI Agent
Help Scout
Works via API. Simple email-first helpdesk alternative to Gorgias/Zendesk — clean and affordable for small teams, but AI and key integrations carry add-on costs.
Integrations
Only Gorgias
- Amazon Seller Central
- BigCommerce
- Magento
- Make
- Messenger
- NetSuite
- OpenAI
- ShipBob
- Walmart
- Zapier
- EBay
Both
- Aircall
- Shopify
Only Help Scout
- HubSpot
- Jira
- Salesforce
- Slack
Customer support
Support rating (aggregated from independent review platforms like G2, Capterra, Shopify App Store): Gorgias 8.7/10, Help Scout 8/10. This is an editorial composite of channel availability, response speed, and resolution quality — see the individual reviews below for specifics.
Pros & cons
Gorgias
Pros
- Best-in-class Shopify-native helpdesk integration
- AI Agent autonomously resolves a large share of tickets
- Macros/rules speed up support workflows
Cons
- Pricing is ticket-based and gets expensive quickly
- Support response from Gorgias itself can be slow
- Analytics challenging for non-technical team leads
Help Scout
Pros
- Clean / simple interface
- Strong knowledge base
- Lower mid-tier pricing than Intercom
Cons
- Hidden add-on costs (AI/inboxes/Docs)
- Key integrations Plus-only
- No native phone
When each one wins
Winner: Gorgias
Order-centric Shopify support
Gorgias puts order, refund and subscription actions in the ticket — built for commerce support tied to orders.
Winner: Help Scout
Email-first general support
Help Scout's clean shared inbox and strong knowledge base fit general email support without order complexity.
Winner: Help Scout
Free tier + knowledge base
Help Scout has a free tier and a genuinely strong Docs knowledge base; Gorgias is paid from the start.
Our verdict
For a Shopify store whose tickets are about orders, refunds and subscriptions, Gorgias is the stronger fit: it's purpose-built for commerce, with order and refund actions inside the ticket so agents resolve without tab-switching, and it integrates deeply with the Shopify stack. Help Scout is the cleaner pick when support is email-first and general rather than order-centric — a simple shared inbox, a genuinely strong knowledge base (Docs), and a free tier, at mid-tier pricing that undercuts the enterprise helpdesks. Pick Gorgias if commerce actions in the ticket matter and your support volume is tied to orders; pick Help Scout if you want a clean, affordable email helpdesk with a knowledge base and don't need deep Shopify-order integration. Both run partner programs, so monetisation isn't the tiebreaker — fit is. For the full Gorgias pricing breakdown (ticket caps + AI Agent double-billing + cap-creep math), see /pricing/gorgias.
