supportFeaturedSubscription$10–$900/moStarter $10/mo (50 tickets). Pro scales by ticket volume; Auto-Agent deflections not counted as tickets.

Gorgias

Helpdesk built for Shopify — turn support tickets into revenue.

8.4out of 10
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01

Overview

Gorgias is the support platform Shopify merchants graduate to once Zendesk starts feeling like overkill in the wrong direction. Every ticket shows order history, subscription status, and LTV inline. The Auto-Agent (formerly Automate) handles 30-60% of tickets without human touch on most stores. The revenue-from-support stat — tracked via coupon attribution — is the hook that gets CFOs to approve the budget.

02

Pros & Cons

Pros

  • Shopify context eliminates copy-paste between tabs
  • Auto-Agent ROI measurable within 30 days
  • Revenue-from-support tracking actually changes team incentives

Cons

  • Ticket-based pricing punishes viral moments
  • Non-Shopify channel support is thin
  • Reporting dashboard needs work for multi-store
03

Features

  • Shopify order sidebar

    Full order context on every ticket

  • Auto-Agent

    AI deflects returns, WISMO, cancel requests

  • Revenue tracking

    Coupon attribution from support interactions

  • Macros + rules

    Template responses with order data variables

  • Live chat + social DMs

    IG, FB, TikTok in one inbox

04

Pricing

Starter $10/mo (50 tickets). Pro scales by ticket volume; Auto-Agent deflections not counted as tickets.
Subscription$10–$900/mo
05

Integrations

ShopifyShopify PlusRechargeKlaviyoAttentivePostscript
06

Best for / Not for

Best for

Shopify stores past 200 support tickets/mo wanting deflection + revenue attribution.

Not for

B2B or non-ecom companies — Zendesk/Intercom fit better.

Ready to try it?

Open Gorgias and try it on your own store.

Try Gorgias