Gorgias is the Shopify-native helpdesk built specifically for ecommerce support. This guide covers what its integration gives you and where the pricing model bites.
Native Shopify integration
Gorgias is Built-for-Shopify with one of the deepest native integrations in support — order data, customer history, and refund/cancel actions surface directly inside the ticket, so an agent resolves an issue without leaving the helpdesk or tabbing to Shopify admin. Per Gorgias, it is the only certified customer-service platform for Shopify. That depth is the whole point: a generic helpdesk makes your team copy order numbers between tools; Gorgias puts the commerce context in the conversation.
The AI Agent
The 2026 differentiator is the AI Agent, which autonomously resolves a large share of tickets — answering order-status, return, and FAQ questions end to end, not just suggesting replies. Combined with macros and rule-based automation, it is what lets a small team handle ticket volume that would otherwise require headcount.
The honest caveat: ticket-based pricing
Gorgias prices by ticket volume, and it gets expensive quickly: Starter $10/mo (50 tickets, 3 seats), Basic $50–60/mo (300 tickets), Pro $300–360/mo (2,000 tickets), Advanced $750–900/mo (5,000 tickets). Model your real monthly ticket count against those caps before committing. Two more honest notes: support from Gorgias itself can be slow, and analytics can be challenging for non-technical team leads. See the Gorgias pricing breakdown.
Who this is for
Gorgias fits growing Shopify and Shopify Plus brands handling hundreds to tens of thousands of tickets a month that want native commerce automation. It leads our best support roundup; for lighter, lower-volume live chat, Tidio is the alternative — Gorgias vs Tidio covers the decision.