Overview
Tidio fills the gap between "Shopify Inbox is too basic" and "Gorgias is too expensive for our ticket volume." Lyro, its conversational AI agent, answers questions from your knowledge base with surprisingly low hallucination rates and a $0.5–1/resolution cost that makes CFOs happy at lower volumes. The Shopify integration covers orders and basic customer data but does not go as deep as Gorgias.
Pros & Cons
Pros
- Lyro AI deflection rate competitive with tools 3x the price
- Setup in under an hour — no implementation project needed
- Free tier genuinely useful for validation
Cons
- Shopify integration shallower than Gorgias
- Lyro knowledge base needs manual maintenance
- Reporting less detailed than Gorgias or Zendesk
Features
Lyro AI agent
Conversational AI from your knowledge base
Live chat
Real-time widget with mobile app
Shopify order lookup
Agent sees order status inline
Email + Messenger
Unified inbox across channels
Flows (chatbot builder)
Rule-based pre-chat qualification
Pricing
Integrations
Best for / Not for
Best for
Sub-$30k MRR Shopify stores with under 200 tickets/mo wanting AI deflection.
Not for
High-volume support operations where Gorgias' order context saves agent hours.
Ready to try it?