supportFeaturedSubscription$10–$900/moStarter $10/mo (50 tickets). Pro scales by ticket volume; Auto-Agent deflections not counted as tickets.

Gorgias

Helpdesk built for Shopify — turn support tickets into revenue.

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01

О продукте

Gorgias is the support platform Shopify merchants graduate to once Zendesk starts feeling like overkill in the wrong direction. Every ticket shows order history, subscription status, and LTV inline. The Auto-Agent (formerly Automate) handles 30-60% of tickets without human touch on most stores. The revenue-from-support stat — tracked via coupon attribution — is the hook that gets CFOs to approve the budget.

02

Плюсы & Минусы

Плюсы

  • Shopify context eliminates copy-paste between tabs
  • Auto-Agent ROI measurable within 30 days
  • Revenue-from-support tracking actually changes team incentives

Минусы

  • Ticket-based pricing punishes viral moments
  • Non-Shopify channel support is thin
  • Reporting dashboard needs work for multi-store
03

Возможности

  • Shopify order sidebar

    Full order context on every ticket

  • Auto-Agent

    AI deflects returns, WISMO, cancel requests

  • Revenue tracking

    Coupon attribution from support interactions

  • Macros + rules

    Template responses with order data variables

  • Live chat + social DMs

    IG, FB, TikTok in one inbox

04

Цены

Starter $10/mo (50 tickets). Pro scales by ticket volume; Auto-Agent deflections not counted as tickets.
Subscription$10–$900/mo
05

Интеграции

ShopifyShopify PlusRechargeKlaviyoAttentivePostscript
06

Кому подойдёт / Кому не подойдёт

Кому подойдёт

Shopify stores past 200 support tickets/mo wanting deflection + revenue attribution.

Кому не подойдёт

B2B or non-ecom companies — Zendesk/Intercom fit better.

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